3 Year Standard Manufacturer's / Parts & Labor Warranty
Please note that limited warranties are non-transferable. The following limited warranties are given to the original purchaser by True Life Massage Chairs. For information related to your product, contact customer service at 833.333.8325 or via email at info@truelifemassagechairs.
Warranty coverage begins on the date the consumer purchases the products. Warranties are only valid within the United States provided the product has been operated according to the enclosed instruction.
All parts, labor, and framework of the chair will be covered by True Life Massage Chairs from the date of purchase. In other words, this warranty includes parts costs and labor for the first year at no cost to the customer. Remote control is covered one year only.
*Our ION model massage chair, foot massager, Rumba exerciser, shoulder, portable massager and pillow type massager is covered full one year only parts and labor
After reaching one year warranty, only parts are covered for two years. This warranty does not cover any loss or damage resulting from : Improper installation, unauthorized repairs, alterations or modifications of original condition, improper use of electrical power supply, loss of power, power surges, failure to follow operating instruction, transportation damage, abuse , misuse or environmental conditions, loss of use during repairs, products purchased from unauthorized dealers, normal wear and tear including velcro/zipper malfunction, or tears in any fabric whether intentionally or due to accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns, or soiled.
This warranty does not include any shipping expenses incurred.
All returns for issues other than aforementioned are subject to a 20% restocking fee. Goods are required to be packaged in original packaging and materials, and the user is responsible for the cost of the freight shipping the parcel back to us.
All warranty service requires approval and authorization by True Life Massage Chairs.
You can contact True Life Massage Chairs between the hours of 9AM and 7PM EST. Monday through Friday at 833.333.8325 or via email at info@truelifemassagechairs.
Products require a Return Authorization number (RA) for any returns; Products received without a valid RA number will be refused. True Life Massage Chairs will not issue RA numbers on freight damage for shipments to consumer, except for delivered and setup direct from True Life Massage Chairs.
*Due to holiday shipping and supply chain issues, shipping times may extend 7-10 business days.
Curbside Delivery - Free Shipping
AVERAGE SHIPPING TIME: 7-10 BUSINESS DAYS
Curbside delivery is our standard free shipping method. Your massage chair will arrive unassembled in the factory box. The transportation company will deliver your massage chair to your parking lot or driveway, and you will be responsible for bringing it into your residence or business. Be sure to check the dimensions of the box and make certain it will fit through your door.
* Please note if you live above ground level without an elevator (master on 2nd, in an apartment, etc), the delivery company won't take your massage chair up the stairs. If so, you may want to consider white glove delivery instead.
With the standard delivery, you must assemble the product yourself. This usually involves attaching the air lines, arms and leg piece, which is pretty simple as long as you can follow instructions. Installation takes about 30 - 90 minutes depending on the massage chair.
Massage chairs are heavy, so make sure you have extra helpers to move the box around and help with assembly.
If you live in Hawaii, Alaska or Canada, please contact us for a shipping quote.
White Glove Delivery (In-Home Delivery and Assembly)
AVERAGE SHIPPING TIME: 10-20 BUSINESS DAYS
White Glove Delivery includes a two-person installation team that will deliver, pack and assemble your massage chair in a room of your choice. They will also carry it up two flights of stairs if necessary. If you have any questions, please contact us directly at 833.333.8325.