3 Year U.S. Residential Limited Warranty
- Unlimited USA-based customer & technical support
- 3 Year structural frame warranty
- No-cost replacement on covered parts for 3 years
- Complete Care/No-cost covered parts & covered labor (in-home, if necessary) for 1 year
Infinity Massage Chairs are designed, built, and inspected to ensure excellence in operation and enjoyment. While rare, defects in manufacturing can occur. This limited warranty exclusively covers manufacturing defects.
Complete Care Warranty Period
For In-Home service, Infinity Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Infinity Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Infinity Massage Chairs is no longer responsible for making repairs under the warranty coverage.
Any repairs needed during the 3 year parts warranty coverage, Infinity Massage Chairs will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the steel and steel-welded parts of the frame, in addition to any wood structure that may exist. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Infinity Massage Chairs, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and, if necessary, must be performed by Infinity Massage Chairs-authorized field service personnel to maintain warranty coverage.
Warranty Limitations and Exclusions
Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorized dealers. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.
Curbside Delivery - Free Shipping
AVERAGE SHIPPING TIME: 7-10 BUSINESS DAYS
Curbside delivery is our standard free shipping method. Your massage chair will arrive unassembled in the factory box. The transportation company will deliver your massage chair to your parking lot or driveway, and you will be responsible for bringing it into your residence or business. Be sure to check the dimensions of the box and make certain it will fit through your door.
* Please note if you live above ground level without an elevator (master on 2nd, in an apartment, etc), the delivery company won't take your massage chair up the stairs. If so, you may want to consider white glove delivery instead.
With the standard delivery, you must assemble the product yourself. This usually involves attaching the air lines, arms and leg piece, which is pretty simple as long as you can follow instructions. Installation takes about 30 - 90 minutes depending on the massage chair.
Massage chairs are heavy, so make sure you have extra helpers to move the box around and help with assembly.
If you live in Hawaii, Alaska or Canada, please contact us for a shipping quote.
White Glove Delivery (In-Home Delivery and Assembly)
AVERAGE SHIPPING TIME: 10-20 BUSINESS DAYS
White Glove Delivery includes a two-person installation team that will deliver, pack and assemble your massage chair in a room of your choice. They will also carry it up two flights of stairs if necessary. If you have any questions, please contact us directly at 833.333.8325.